Refund and Returns Policy
Last updated: September 3, 2026
Thank you for shopping with Two Happy Pets. Because our pet party decorations and favors are handmade, personalized, or made to order, please review the following policy carefully before placing your order.
Returns and Exchanges
All personalized, customized, and made-to-order products are final sale. We do not accept returns or exchanges for these items unless they arrive damaged, defective, incorrect, or incomplete.
This policy applies even if the personalized information submitted with the order was entered incorrectly by the customer. Please carefully review all names, ages, colors, dates, quantities, and other customization details before completing your purchase.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 3 calendar days of delivery through our Contact Us page.
Please include:
- Your full name
- Your order number
- A description of the problem
- Clear photographs of the item and its packaging
- A photograph of the shipping label, if applicable
Please keep the damaged item and all original packaging until your claim has been reviewed.
After reviewing the information, we may offer a replacement, store credit, or refund, depending on the circumstances and the amount of time available before your event.
Eligible replacements will normally be prepared within 3–7 business days. Processing time may vary depending on the product, customization, material availability, and shipping schedule.
Order Cancellations
Cancellation requests must be submitted within 2 hours of placing the order.
After this period, production or material preparation may have already started, and the order can no longer be canceled or refunded.
Submitting a cancellation request does not guarantee that the order can be canceled. We will confirm whether the cancellation was approved.
Customer Errors
We create personalized products using the information submitted with the order. Two Happy Pets is not responsible for misspelled names, incorrect ages, wrong dates, incorrect colors, incomplete addresses, or other inaccurate information provided by the customer.
If you notice an error, contact us immediately. We will try to help if production has not started, but changes cannot be guaranteed.
Shipping Delays
Shipping and delivery estimates are not guarantees. Two Happy Pets is not responsible for delays caused by the shipping carrier, weather, incorrect or incomplete addresses, holidays, or other circumstances outside our control.
Customers are responsible for placing their orders early enough to allow for production and delivery before their event.
Shipping charges are non-refundable unless the order was canceled before shipment or the problem resulted from an error by Two Happy Pets.
Returned or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address.
If a package is returned because of an incorrect address, an incomplete address, refusal of delivery, or failure to collect the package, the customer will be responsible for any additional shipping charges required to resend it.
Personalized products returned as undeliverable are not eligible for a refund.
Approved Refunds
If a refund is approved, it will be issued to the original payment method.
Please allow 3–5 business days for us to process an approved refund. After it has been issued, your bank or payment provider may require an additional 5–10 business days for the refund to appear in your account.
Original shipping charges are non-refundable unless the refund is the result of an error made by Two Happy Pets.
Product Appearance
Because our products are handmade, small differences in color, placement, sizing, or finish may occur. Colors may also appear slightly different depending on your screen settings.
These minor variations are part of the handmade nature of our products and are not considered defects.
Contact Us
If you have questions about an order, cancellation, replacement, or refund, please contact us through the Contact Us page on our website. Please include your order number so we can assist you as quickly as possible.